Shipping policy

ANELI ANTWERP · SIA Aneli · Last updated: 7 October 2026

This Shipping Policy applies to all orders placed at aneli.eu, operated by SIA Aneli ("ANELI ANTWERP", "we", "us").

Shipping destinations

We deliver to Latvia, to all other European countries (including the United Kingdom, Switzerland, Norway and the Western Balkans) and to most countries worldwide.

We do not ship to Russia or Belarus. We may decline any order, with a full refund, where insured carriage, sanctions screening, export controls or customs requirements cannot be satisfied.

Delivery in Latvia

We offer free, insured delivery within Latvia for all orders. Every shipment is insured in accordance with the terms of the carriage contract and requires a signature on delivery.

Delivery within Europe

DHL Standard Delivery (3–5 business days) is free to all European countries. DHL Express Delivery (1–2 business days) costs €25. The shipping price is always displayed at checkout before you confirm your order. All shipments are insured in accordance with the terms of the carriage contract and require a signature on delivery.

Delivery outside Europe

For destinations outside Europe, we charge fixed shipping rates: DHL Standard Delivery €35 and DHL Express Delivery €50. The shipping price is always displayed at checkout before you confirm your order. All shipments are insured in accordance with the terms of the carriage contract and require a signature on delivery.

Exports outside the European Union

Goods sent outside the EU are sold and handed over in Latvia and exported at 0% Latvian VAT. Prices exclude all import duties, taxes, customs clearance and brokerage charges in the destination country.

You act as the importer of record. You are responsible for all import charges and for any local licences or permits required to import jewellery or precious stones into your country. We declare shipments at their full commercial value and cannot mark them otherwise. Where a shipment is refused or not collected, our return transport, storage and customs costs are deducted from any refund.

Customs duties, import taxes and other charges

All customs duties, import taxes, import VAT, customs clearance fees, brokerage fees and any other charges imposed by the destination country are the responsibility of the customer. These charges are not included in the product price or in the shipping fee, and are usually collected by the carrier or the local authorities on delivery. ANELI ANTWERP (SIA Aneli) is not responsible for these charges and does not reimburse them.

Delivery times

The delivery period applicable to your order is confirmed in your order confirmation. Unless otherwise agreed, delivery takes place no later than 30 days after the contract is concluded. Pieces made to order (including rings produced in your size) require additional production time, which is communicated on the product page or during order confirmation. Time spent in customs on shipments outside the EU is outside our control. If a significant delay occurs, we will notify you as soon as possible.

Packaging

Every piece is shipped in ANELI ANTWERP signature packaging — an elegant case with a branded box and pouch — together with a certificate confirming the properties of the stones and the quality of the piece.

Risk

For consumers, the risk of loss or damage passes to you when you, or a person nominated by you, take physical possession of the goods.